Refund policy

Return & Refund Policy – Custom Products

Thank you for shopping with TJ Holiday. Because our products are made to order and printed specifically for you, our return policy differs from traditional retail stores. Please read the following carefully before placing your order.

1. Made-to-Order Fulfillment

Every item on our site is custom-printed only when an order is placed. Because we do not hold inventory or "stock" items, we cannot accept returns or exchanges for:

• Change of mind or "buyer’s remorse."
• Incorrect size selection (Please refer to our Sizing Charts on each product page before ordering).
• Color preference (Note that actual colors may vary slightly due to monitor settings).

2. Damaged or Defective Items

Your satisfaction is our priority. If your order arrives with a manufacturing defect, printing error, or physical damage, we will provide a free replacement at no cost to you.

• Timeline: Claims must be submitted within 30 days of the delivery date.
• Process: To file a claim, please email support@tjholiday.com with your order number and clear photos showing the damage or error.
• Resolution: Once verified, we will ship a replacement out to you immediately.

3. Shipping and Lost Packages 

• Incorrect Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment center. You will be liable for reshipping costs once we have confirmed an updated address with you.
• Lost in Transit: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of shipping a replacement order for you.

4. Cancellations

Since fulfillment begins almost immediately after an order is placed, we can only honor cancellation requests made within 2 hours of the initial purchase. After this window, the item has likely entered production and cannot be canceled.

Please contact us at support@tjholiday.com if there are any questions.